Contact Us
Our Puppy Concierge team is here to help — whether you have a question, need guidance choosing a breed, or want to check on an order.
Get in Touch
+44 7521 952794
Chat with us anytime
info@Pupnex.com
We reply within 24 hours
Hours
Mon – Fri: 9 AM – 8 PM
Sat – Sun: 10 AM – 6 PM
Holiday hours may vary
Frequently Asked Questions
How long does delivery take?
Most puppies are delivered within 3–7 days of completing your reservation, depending on location and delivery option selected.
What is the Pupnex health guarantee?
Every puppy comes with our industry-leading 10-year genetic health commitment. If your puppy is diagnosed with a covered genetic condition, Pupnex will work with you to make it right.