Privacy Policy
Last updated: April 7, 2026
Pupnex Group LLC ("Pupnex," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, reserve a puppy, contact our concierge team, or communicate with us. This may include:
**Personal identifiers:** Name, email address, mailing address, phone number, and date of birth.
**Payment information:** Credit or debit card details and billing address (processed securely via our payment providers — we do not store full card numbers).
**Profile information:** Preferences, breed interests, communication history, and any information you add to your account.
**Communications:** Emails, chat messages, or phone records when you contact our support team.
We also collect certain information automatically when you use our website:
**Device and usage data:** IP address, browser type, operating system, pages visited, time spent, and referring URLs.
**Cookies and similar technologies:** We use cookies, pixel tags, and local storage to personalize your experience and analyze site usage.
2. How We Use Your Information
We use the information we collect to:
Process puppy reservations and payments.
Communicate with you about your order, delivery, and health guarantee.
Provide customer support and respond to your inquiries.
Send transactional emails and service-related notifications.
Send marketing communications, where you have opted in.
Personalize your experience and show you relevant puppies and breeds.
Analyze usage trends to improve our platform.
Detect, prevent, and respond to fraud, security incidents, or abuse.
Comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
**Delivery coordination:** Relevant contact and delivery information is shared with partners coordinating your puppy's transport.
**Delivery partners:** Name, address, and contact details shared to coordinate puppy delivery.
**Payment processors:** Billing information is transmitted to our payment partners (e.g., Stripe) to process transactions.
**Service providers:** Companies that assist us with hosting, email delivery, analytics, and customer support tools, bound by confidentiality agreements.
**Legal compliance:** When required by law, regulation, legal process, or governmental request.
**Business transfers:** In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:
**Essential cookies:** Required for basic site functionality, such as keeping you logged in.
**Analytics cookies:** Help us understand how visitors use our site (e.g., Google Analytics).
**Marketing cookies:** Used to deliver relevant advertisements on third-party platforms.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. We also honor browser Do Not Track (DNT) signals where applicable.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.
6. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data:
**Access:** Request a copy of the personal information we hold about you.
**Correction:** Ask us to correct inaccurate or incomplete information.
**Deletion:** Request that we delete your personal information (subject to legal requirements).
**Opt-out:** Unsubscribe from marketing emails at any time using the link in our emails.
**Data portability:** Request your data in a machine-readable format.
To exercise any of these rights, contact us at privacy@pupnex.com. We will respond within 30 days.
7. Security
We implement industry-standard security measures to protect your personal information, including TLS encryption for data in transit, encrypted storage for sensitive data, access controls and authentication requirements for our systems, and regular security assessments. No method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.
8. Children's Privacy
Pupnex is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us at privacy@pupnex.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, sending an email notification. We encourage you to review this policy periodically. Your continued use of Pupnex after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
**Email:** privacy@pupnex.com